CCNA FAQ

Attention Test Takers in China, Hong Kong, India, and Pakistan

Q. Why is the enhanced test center network being introduced?
A: The enhanced test center network is designed to begin introducing additional technologies and processes to safeguard the value of Cisco certifications in the IT professional marketplace. Focusing on security, the new test centers will employ advanced security technologies and newly refined procedures. The desired outcome is to protect the integrity and value of Cisco's certification for the certification holders, which will also increase demand for Cisco training. Test centers will be centrally located and will be operated by Prometric personnel.

Q. When will this change take effect?
A. May 1,2007

Q. I have candidates already registered to test after the effective date, can I administer the exam?
A. If the test is registered under Prometric's system, kindly facilitate rescheduling or refer the candidates to Prometric and have the candidate scheduled to take the exam at a site in the enhanced Prometric-operated test center network.

New registrations for exams to be taken with Pearson VUE will close on May 1. After the introductory period, the features of the enhanced test center network in China, Hong Kong, India and Pakistan may or may not become permanent features at Pearson VUE and Prometric locations

After April 30, please direct the candidate to take the exam at a site in the enhanced Prometric test center network.

Q. I have already purchased Cisco test vouchers. Can I still use the voucher to test?
A. Yes, if the test voucher was issued by Prometric, has not previously been redeemed, and is not expired. Standard terms and conditions apply.

You may administer the exam if candidate requested test date is before the date of the effective change.

If test date is on or after date of the effective change, kindly refer the candidate to Prometric to reschedule their exam.

If the test voucher is from VUE, it will have to be replaced by a Prometric voucher.

Q. I am a VUE site and some of my customers have VUE vouchers. Can the VUE voucher be used at a Prometric Testing Center?
A. No, but it can be exchanged for a Prometric voucher. Prometric's voucher team will receive and verify vouchers issued by VUE and will provide a replacement which can be redeemed at Prometric.

VUE vouchers will continue to be honored for Cisco exams at locations outside of these four countries.

Q. How should my students register for Cisco exams after the change?
A. Option 1: Online. www.prometric.com.

Option 2: Voucher. Either through you or through the applicable contact (see bullets below), your student should contact Prometric at the email address below. After the student has purchased the voucher, he/she can log on to www.prometric.com and schedule to take the examination at the nearest applicable Prometric Testing Center.

Option 3: Walk-in. Your students can visit a Prometric Test Center to schedule a test.

Q. Where can I find the location details of applicable Prometric Test Centers?
A. You can find a complete list through the Prometric web site (see bullets below) via the Test Center Locator function.

Alternatively, you can also call your local Prometric registration staff to identify a suitable location and directions while securing a testing appointment.

Q: What certification exams will be offered at the enhanced test center network sites in China, Hong Kong, India, and Pakistan?
A: All Cisco CCIE written, CCNA, CCNP, CCDA, CCDP, CCIP, CCSP, CCVP, and all specialist level certification exams are included. CCIE lab exams will not be offered in the enhanced test center network. To register for a CCIE lab exam, please go to www.cisco.com/go/certifications.

Q. Are the exams that will be used during the study different from exams offered in other regions?
A. No, they are the same Cisco exams that are offered worldwide.

Q. Will there be a change in test centers outside of these four countries?
A. Cisco continues to partner with both Pearson VUE and Prometric. Outside of these four countries all test centers locations for both networks will continue to be available.

Q. How will my business process and contract terms change with Prometric for Cisco testing program?
A. There is no change in APTC Operating Agreement for Authorized Prometric Testing Centers. However, your Testing Center will no longer be able to schedule CISCO exams. Instead, you have an opportunity to earn revenue by purchasing CISCO vouchers at a discounted rate (depending on the quantity purchased), and re-selling them to your candidates at the full, published retail CISCO price while assisting candidates in providing Cisco training.

Q: Will Pearson VUE still offer Cisco exams outside the four countries?
A: Cisco continues to partner with both Pearson VUE and Prometric outside of these four countries. Test center locations for both networks will continue to be available for Cisco exams.

China

Phone: 8610-62799911

Web site: www.prometric.com.cn/cisco

E-mail: chinareg@thomson.com

Voucher Orders (for channel partners): china.voucher@thomson.com

Hong Kong

Phone: 800-96-6375

Web site: www.prometric.com.cn/cisco

E-mail: Online Customer Service

Voucher Orders (for channel partners): asiavouchers@prometric.com

India

Phone: 91 124 451 7160